ALINEA BEAUTY STUDIO OTTAWA

Our Policies

COVID-19, Sick &
Travelling Clients (NEW)

Part of our job as beauty professionals is to ensure a safe working environment and refuse service if there is concern about infectious conditions. We understand this is a hard time for everyone and that you do not want to cancel or reschedule your appointment, however we must all respect the workplace, other clients, and the following:
  • You must reschedule if you display any of the following symptoms (but not limited to): fever, coughing, shortness of breath, runny nose, sore throat, headache, sneezing, diarrhea
  • You must also reschedule if you have been in contact with anyone who is sick or has travelled within the last 14 days.
  • If you have travelled within or outside of Canada in the last 14 days, please self-isolate for a minimum of 14 days before making an appointment.
  • We have implemented COVID-19 Safety Protocols which all clients are made aware of and must adhere to before and during their appointments.

Deposits & Rescheduling

Deposits are credited towards the appointment total. All deposits are non-refundable to prevent clients who are not serious about booking from holding dates. Please double-check your availability before making any bookings.

If you are planning to get pregnant in the near future and it is one of the service’s contraindications, it is best to NOT book an appointment as the deposit is non-refundable.

 

It is very difficult to fill in appointments that are rescheduled last minute. As a result, rescheduling with less than 48 hours notice will forfeit the deposit and less than 24 hours notice will be charged 50% of the booked service.

Rescheduling for Semi-Permanent Makeup services:
  • Deposit can be transferred once to new appointment with a minimum of 5 days notice. A second reschedule will require another deposit.
  • Complimentary brow touch-ups rescheduled with less than 48 hours notice will result in losing the complimentary session. A $113 deposit will be required when rebooked.

Rescheduling of all OTHER services:

  • Deposit can be transferred once to new appointment with a minimum of 48 hours notice. A second reschedule will require another deposit.
Alinea Beauty Studio reserves the right to withhold any deposits paid in the event we are unable to perform or refuse treatment, including any required provincial lockdown closures.

No-Shows / Missed Appointments

No-shows and missed appointments impact three parties in the following ways: you are missing your scheduled service; we lose hours of paid work; and other clients who could have received the service instead.

No-shows or missed appointments without notice will be subject to a charge of up to 100% of the booked service to cover some of the financial loss to us. If no credit card is on file, the payment will be required before any future bookings can be made
Clients with one no-show appointments will be required to prepay for all future bookings.
Missed complimentary brow touch-up appointments will be charged a brow deposit fee when rebooked.

Late Arrivals

Please respect other clients’ time by arriving on time to avoid delaying other scheduled appointments.

A grace period is offered for 15 minutes only. If you arrive later than that, there will be a late fee of $25 charged OR the appointment may be cancelled resulting in the forfeiture of your deposit. Kindly notify the studio if you expect be late.

Last Minute Appointment Changes

Should a client wish to switch appointment of lesser value than the original appointment booked at the time of the service, a change fee of $25 will be charged.

Previously Tattooed / Microbladed Brows

Unfortunately, not all eyebrows can be corrected due to the existing brows presenting asymmetry, significant pigment saturation in the skin, and the style of brows clients seek. For these reasons, we cannot always work over other artists’ work. If you arrive for your appointment without having your previous eyebrow work pre-approved, this will result in forfeiture of your deposit. For assessment, please submit a few clear photos of your current brows to info@alineabeauty.ca Please let us know how many brow sessions you’ve had, the type of service you’ve had and any other relevant information we need to know to properly assess your brows.

All correction work will be charged at full prices and are subject to an additional correctional fee of $50 or $100 depending on the type of correction needed. Corrective work is more difficult than performing brows on virgin skin and multiple sessions may be needed to achieve desired results. The final result will not look like virgin brows unless the brows are significantly faded. Clients must have realistic expectations, be patient and be prepared to pay for additional sessions for optimal results.

Brow Touch Ups

Our brow touch-ups are for existing clients only. Touch-up brow appointments are calculated since your last paid appointment and includes only one session.

If you are a new client with pre-existing work on your brows performed elsewhere, please submit a few clear photos of your eyebrows for pre-approval before booking to info@alineabeauty.ca.  All previous work will be charged at full prices and are subject to a correctional fee of $50 or $100 depending on the correction work needed. Pricing is subject to change at any time without notice.

Eyelash Refills

Alinea Beauty Studio does NOT offer lash refills over work done by an external lash technician
in order to be able to guarantee our work and for quality control purposes. Every lash artist/studio has 
their own style, level of skill and uses different products and techniques. If you have external work 
and would like to switch to our studio, please book a removal along with a new full set of lashes.


Eyelash refills should be booked every 2-3 weeks. With certain clients, 4 weeks fills may be booked instead. In order to qualify for fill pricing, 40% of your extensions must still be intact from the last application. If this requirement is not met, additional or full set charges will apply.

If 5 weeks or more has passed since the last appointment, the client will be charged a new set price. It is the client’s responsibility to determine whether they need to book a fill or a full set application in our online booking system.

Eyelash Extensions
Guarantee

If you experience an eyelash shed of more than 25% within 72 hours post application, please contact us immediately for a one-time complimentary refill, which must be booked within 1 week post application.

Sick Clients

We work very closely with our clients. If you are sick or have an onset of illness-related symptoms, please be courteous and cancel your appointment as soon as you are aware. This will keep other patrons and our employees safe. If arrive with any sick symptoms, you will be refused service and the deposit will be forfeited.
It is crucial that you are not sick during your semi-permanent brow appointments to reduce the possibility of an infection and to ensure you heal optimally for best results.

Client Responsibility

It is the clients’ responsibility to follow all Pre- and Post-Care Instructions for successful treatment and optimal healed results.

Please also ensure you are a suitable candidate all of our services by reviewing the Contraindications List and FAQ for more information.

We reserve the right to refuse service to anyone who we deem not suitable for this procedure and the right to withhold any deposits paid, in the event we are unable to perform or refuse treatment.

Environment & Client
Conduct

Our beauty studio is a place of relaxation for all clients and focus for artists. We kindly ask clients to refrain from using their mobile phone and to keep on silent during your time with us. The use of profanity, aggressive and rude behaviour will not be tolerated.

Additional Guests

Additional guests, children and pets are not allowed to prevent cross-contamination and interruption. Exceptions can be made depending on the situation and with advance notice.

Appointment Reminders

To help clients keep track of their appointments, our online booking system will send out reminders email and text reminders. It is the clients’ responsibility to ensure they have inputted the correct emails and mobile numbers for these reminders during the booking process.

Refunds

There are no refunds for services rendered and products retailed.

Gratuities

Gratuities are welcomed and appreciated. Cash is preferred.

Payments

Methods of payment accepted for the remaining balance on your appointment day are debit, and credit card. Debit payments are highly preferred as a small business.

Parking

There is paid parking around the studio but please note the parking restrictions below. We recommend to download the app on your phone called “Pay by Phone” in advance and note the pay station number after you pay for parking. Please check your Booking Confirmation email for the duration of your booked service(s) to ensure you avoid any by-law parking tickets.

For appointments less than 2 hours:

Paid street parking surrounding the studio for a maximum of 2 hours only. Rates are $3.50/hr Monday to Friday. Free parking is available after 5:30pm and weekends.

For appointments longer than 2 hours:

Please park at the City of Ottawa Preston parking lot on 301 Preston Street. It will be a 5 minute walk to our studio. Rates are $9 all day or $2/hr Monday to Friday. Free parking is available after 5:30pm and $2 all day on weekends.

Preston Lot Map

Aesthetics, Quality & Value

At Alinea Beauty, we offer the same, consistently high standards of beauty and attentiveness across all of our treatments and services. From eyelashes and eyebrows to face beauty and more, our goal is to make each client feel good and beautiful. To find out more and to get started on your experience with Alinea, contact us or book with us today!
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